Squiz + Verint global partnership announced
Verint has a long-standing reputation as the global leader in actionable intelligence solutions for customer engagement optimisation, security intelligence, as well as fraud, risk and compliance. They will now work with Squiz, combing their expertise to deliver market-leading strategies, which are sure to drive digital transformation for government.
For governments around the world being citizen-centric means not only listening to, but also being responsive, to citizen and community needs. This equates to forming digital transformation strategies, which reflect the need to proactively help deliver citizen services and develop smarter cities. A digital-first strategy services the community with their needs in mind. This shift in platform will ultimately reduce phone and contact centre call volumes - enabling governments to identify monetary savings.
Complexity of IT systems and the legacy of outdated process: these are only two of the factors that can contribute to governments failing to deliver against their digital transformation strategy targets. This is where Verint and Squiz come in to drive digital transformation in governments - empowering them to take a new approach to designing, connecting systems and executing their digital transformation strategies.
Through a combination of consulting and technology Squiz helps drive digital transformation for their clients. Its consultancy includes strategy, customer experience design, analytics, accessibility audits, content mentoring and training. These services are all supported by Squiz’s market-leading content management system (CMS) Matrix, and Squiz’s search engine offering, Funnelback.
Government organisation across the globe are already supported by the Verint Engagement Management solution - this provides citizens a seamless experience across devices, allowing them to access their services digitally across mobile, web, open data and open services. Squiz and Verint will now combine their expertise to help governments deliver mature digital strategies - adding even more value through the provision of a newly enhanced digital first engagement management offering.