Ditching tech-spec documents and scoping out user needs should be where all government procurement processes begin - and here's 3 reasons why.
Surrey County Council’s website has had it’s excellence recognised by The Society for Information Technology Management (SOCITM).
I have no hesitation in giving this site the highest rating I can. It was a joy to use.
New Zealand’s 3D Model for providing high quality, effective, citizen-centric services.
The only way to give the power back to the citizen and thus revolutionise the relationship...is to embrace digital transformation.
Digital channels and touch-points have created many exciting opportunities for government in recent years - it's time to embrace them.
It's essential that the risks associated with the move to being digital-first are minimised from the outset
The way you handle mistakes goes a long way in maintaining trust in your services.
Communicate as honestly and as straightforwardly as you can and explain how you are going to fix the problem.