Digitalisation and attempts at channel-shift have been ongoing within the Public Sector for over a decade now, but with mixed results.
The need to 'do more with less' through financial and efficiency savings, as well as the changing behaviours of the very citizens with which they're charged to serve, government bodies all over the world need to find a way of enabling digital service delivery.
There are many reasons for previous strategies' failings, but a key foundation for this has been the very way that they've approached the projects and the strategies that have been born as result of them.
Download this Ebook now and find out:
- The 3 common strategy failings
- How to initiate change
- Squiz + Verint's approach